German and English speaking - Accommodation Services Specialist (3484) (3484)

Our international partner is a leading online travel accommodation company. They are working with over 4,000 professionals, located throughout the world and providing customer service in 40 languages.

Responsibilities of the role:

• Deliver excellent customer service and manage the needs of customers via phone and email
• Assist inactivation of listings (outbound and inbound calls, tickets)
• Prepare reports as necessary
• Participate in market and competition research (if required)
• Assist in resolving issues related to “key accounts” and connectivity relating to transactions, allotment, notification, cancellations, etc.
• Share and seek out best practices and knowledge
• Accountable for meeting individual KPIs and team goals and following procedures
• Promoting supplier self-service support and maintenance.
• Increase operational efficiencies and revenue within the team, and improve inter-department workflows
• Improve Net Promoter scores/ Satisfaction Scores from accommodation partners

Qualifications/Experience:

• EU citizenship is must
• Hungarian residence
• Bachelor or equivalent degree required
• Experience in customer service is an advantage but not a must, fresh graduates are also welcome to apply
• Excellent fluency in written and spoken German AND English. Please only apply, if your English and German language is fluent.
• Basic computer and MS Excel skill
• Willing to work on rotating shifts (2 shifts)

Offer:

• Multinational work environment
• First 4 weeks’ paid training
• Exposure to travel industry
• Career advancement opportunities

Location: Budapest, city center