Instalent

French speaking- Customer Service Representative

Full-Time in Budapest, HU

We’re looking for French and English speaking candidates for our international partner, who is a leading online travel accommodation company. They are working with over 4,000 professionals, located throughout the world and providing customer service in 40 languages.

This position is located in Budapest and kindly welcome junior, freshgrad or experienced colleagues as well.

Responsibilities of the role:

- Deliver excellent customer service and manage the needs of customers via phone and email

    - Handle support tickets from Partners and Market Management team with the highest integrity and quality

    - Continuously identify work process improvements and communicate to Team Leaders and (or) Managers

    - Share and seek out best practices and knowledge

    - Accountable for meeting individual KPIs and team goals and following procedures

      Qualifications/Experience:

      • MUST have advanced command of spoken and written French & English language (level C1 or higher according to The Common European Framework )
      • Immaculate telephone manners and communication skills.
      • Excellent listening skills, critical-thinker with attention to detail.
      • Willing to work on rotating shifts/ weekends
      • Ability to work in both a team environment and independently
      • Demonstrate high degree of integrity and confidentiality

      Offer:

      • Full time contract
      • 5-day work week
      • Competitive salary
      • 4 weeks’ paid training
      • Discounted hotel accommodation; anywhere in the world
      • Exposure to travel industry
      • Career advancement opportunities at any of our office locations globally
      • Work culture: balance in work and life
      • Work environment: multinational
      • Dress code: smart casual
      • Strategic office location ( city center of Budapest)