Spanish speaking-Customer Service Representative (3484-4)

Full-Time in Budapest, HU - Entry Level

Customer Service Representative (CSR) – Spanish speaker

Budapest, Hungary

Our international partner is a leading online travel accommodation company.

Role Purpose: The role is responsible for support for all our accommodation partners. The new joiner will provide support with property sign-ups, relationships, and coordinate with other departments involved in assigned projects.

Responsibilities of the role:

  • Deliver excellent customer service and manage the needs of customers via phone and email
  • Assist inactivation of listings (outbound and inbound calls, tickets)
  • Prepare reports as necessary
  • Participate in market and competition research (if required)
  • Assist in resolving issues related to “key accounts” and connectivity relating to transactions, allotment, notification, cancellations, etc.
  • Share and seek out best practices and knowledge
  • Accountable for meeting individual KPIs and team goals and following procedures
  • Promoting supplier self-service support and maintenance.
  • Increase operational efficiencies and revenue within the team, and improve inter-department workflows
  • Improve Net Promoter scores/ Satisfaction Scores from accommodation partners


  • Bachelor or equivalent degree required
  • Excellent fluency in written and spoken Spanish (C1) AND English (C1)
  • Basic computer and MS Excel skill
  • Willing to work on rotating shifts (2 shifts)


  • Multinational work environment
  • First 4 weeks’ paid training
  • Exposure to travel industry
  • Career advancement opportunities


Budapest, city center