Spanish speaking-Customer Service Representative (3484-4)

Customer Service Representative (CSR) – Spanish speaker

Budapest, Hungary

Our international partner is a leading online travel accommodation company.

Role Purpose: The role is responsible for support for all our accommodation partners. The new joiner will provide support with property sign-ups, relationships, and coordinate with other departments involved in assigned projects.

Responsibilities of the role:

• Deliver excellent customer service and manage the needs of customers via phone and email
• Assist inactivation of listings (outbound and inbound calls, tickets)
• Prepare reports as necessary
• Participate in market and competition research (if required)
• Assist in resolving issues related to “key accounts” and connectivity relating to transactions, allotment, notification, cancellations, etc.
• Share and seek out best practices and knowledge
• Accountable for meeting individual KPIs and team goals and following procedures
• Promoting supplier self-service support and maintenance.
• Increase operational efficiencies and revenue within the team, and improve inter-department workflows
• Improve Net Promoter scores/ Satisfaction Scores from accommodation partners

Qualifications/Experience:

• Bachelor or equivalent degree required
• Excellent fluency in written and spoken Spanish (C1) AND English (C1)
• Basic computer and MS Excel skill
• Willing to work on rotating shifts (2 shifts)

Offer:

• Multinational work environment
• First 4 weeks’ paid training
• Exposure to travel industry
• Career advancement opportunities

Location:

Budapest, city center